What is a Basic Service?

A basic service is a technical-organizational solution which typically includes:

• ■
  ■
  storage and computing services
• ■
  software, processes and workflows
• ■
  personnel support for different service desks
  
• 
  

A Basic Service...

• ✓
  creates added value for the consortia and their users
• ✓
  typically bundles existing services
• ✓
  ✓
  is characterized by scalability and sustainable operating models
• ✓
  must be effective over time and in terms of usage (trackable by KPIs)